Questions we get asked.
Straight answers about appointments, quotes, parts, timing and visiting the workshop in Al Quoz.
What to expect from the workshop.
If your question is not here, send the car’s make, model and what changed.
Where exactly are you?
We are in Al Quoz Industrial First, behind Sheikh Zayed Road. Use the directions link on our Contact page or message us on WhatsApp for the pin.
Is the health check-up and inspection free?
Yes. The health check-up and inspection are free of charge when the repair is done with us. If you take the car elsewhere after the inspection, a small inspection fee applies.
Do I need an appointment?
Walk-ins are welcome for an initial check. Message us before a service or longer repair so we can reserve a bay and confirm parts availability.
How do you price a job?
We inspect the car and send you a quote for the recommended work. The quote can include different part options where available. Work starts after you approve the price.
Can you tell me what it will cost over WhatsApp?
We can often give an initial range for routine services and visible body damage. Mechanical faults may need an inspection first. We confirm the final price after checking the car.
What kind of cars do you work on?
We regularly service German, Japanese and American cars. Send the make, model and year on WhatsApp and we will confirm whether we can take the job.
Do you use genuine parts?
Yes. Depending on availability, we can quote genuine, OEM-equivalent and aftermarket parts. We identify the selected option on the quote.
How long will my car be with you?
Routine servicing and many diagnostic checks are completed the same day. Repair time depends on the fault and parts availability. We include an expected completion time with the quote.
What are your opening hours?
Monday to Saturday, 8am to 6pm. We are closed on Sundays.
Can I speak to someone before bringing the car in?
Yes. Call the workshop or send the make, model and symptoms on WhatsApp. Photos of warning lights or body damage are useful.
Still have a question?
Send it on WhatsApp with the make and model, and we will answer directly.